Refund Policy
Last updated - 3rd August 2023Refund Policy for Upsurge
All the courses and subscriptions under Upsurge.club are non-refundable and we firmly believe in the quality and value of the courses we provide.
The refund is applicable only under exceptional circumstances, which are as follows:
- In the event that course access is not granted because of the platform's glitch, and the payment has been made, customers will be eligible for a refund after having raised the complaint, and the complaint stays unresolved within 7 working days, the client will be eligible for a refund.
- If a customer accidentally makes a duplicate payment for the same product offering, the refund will be processed through the same payment channel used for the original transaction.
- In case you miss out on using a coupon code and make the entire payment, no refund shall be applicable.
- For event cancellations, eligible participants will be entitled to a refund.
Please note that no refund will be processed unless and until the above conditions are met.
All the refund claims will be processed within 7 working days from the approval of the refund request by Upsurge.club.
Hope you enjoy learning with us!
Best,
Upsurge.club